Infolexa Services

Expertise

Superior Oracle implementations enabling chat and email incident management, seamless integrations, data import / migration, and phased deployment align with our client success ratio

Oracle Gold Partner

At Infolexa we have been working with Oracle implementing Service Cloud since 2009, have been an Oracle Gold Partner since 2011 and in 2017 implemented our 1st Oracle Sales Cloud.

Collaboration

Collaboration with our clients begins during the sales process developing through project scoping, technical design creation, integration testing and user acceptances. Scheduled syncs and working sessions enhance productivity and collectively enabled on time deployment.

Experience

We have implemented Oracle Service Cloud into 100+ companies with customization across different verticals such as retail, ecommerce and finance

Train the Trainer

Our hands on training approach prepares the Oracle administrator to support the configuration, integrations and implementation of the project

Flexible Support

We offer ongoing customer support. These hours are dedicated to process enhancement and implementation support. Our collaborative efforts continue to allow us to work to create efficient test / learn opportunities, leading to faster delivery gathered from implementation and integration experience.

About Infolexa

Improving Customer Experience. It's a journey, we'll help you get there.

Infolexa offers services for new and existing Oracle Sales and Service Cloud customers. These implementation services include Oracle Service Cloud Web, Social, Contact Center and Engage experiences.

We help our clients by providing custom integrations for the CX platform with the client’s legacy and external systems. This allows easier access to customer centric service delivery and the ability for better reporting and tracking across multiple platforms.

  • Connect businesses with their audience
  • Provide innovative ways to communicate
  • Help companies reach their goals
  • Increase customer satisfaction

It's a journey, we'll help you get there

At Infolexa, our team prides ourselves on our experiences. We are global travelers. We have families. We are consumers. We have launched contact centers domestically and abroad; created business rules to route emails efficiently; helped teams retire archiac systems with tools that encompass streamlined repeatable processes. We are an information technology company that has the same business needs all companies have.

We've walked in your shoes.

We enjoy creating things from building blocks, to design documentation and celebrate in the accomplishment of deployment. Integrating creative development solutions to achieve our project goals have allowed us to build our toolkit of solutions. For years, testing and collaboration have proven to be the skillset that create success for our clients and their customers.

Give us the opportunity to collaborate and implement our Infolexa Oracle suite of tools solutions to your business roadmap journey.

To differentiate Infolexa from our competitors, we focus on business integration. Connecting tools, retiring manual processes, Excel spreadsheet, multiple tools is the baseline goal we have in supporting our clients. Ease of use and responsiveness are hallmarks in our project delivery.
  • Salesforce
  • Ecommerce
  • Siebel
  • Facebook
  • Magneto
  • SMS
We collaborate across our experiences and expertise to generate viable solutions. We stake our reputations on providing insight to out of the box functionality where it will be best support agent efficinency, customer satisfaction and business savings. Launching new tools requires user adoption and our team has delivered thousands of hours of training and support. Our journey always provides learning opportunities.
  • User Experience
  • Journey Mapping
  • Workforce
  • Brand / Image Look & Feel
In 2017, Omni-Channel enhancement was our most requested implementation. As a team, we deployed 27 versions with varied combinations of Proactive and Reactive Chat, Engagement Enine, and Co-Browse. The ability to integrate with SSO / PTA streamlines agent and customer efficiency reducing clicks and login requirements.
  • Co-Browse
  • Engagement Engine
  • Chat & Proactive Chat
  • Guided Assistance
  • Single Sign On / Pass Thru Authentication
  • Social Monitoring
  • Community
  • Data Import

Let's Work Together!

150+ Happy Clients!

Millions of Happy Customers!